Primary Purpose

• Operate and maintain the receptionist area for the department and provide initial contact with the public concerning questions and general information.

Qualifications

Education/Certification

• High school diploma or GED

Special Knowledge/Skills

• Effective communication, interpersonal and public relations skills
• Proficient computer and typing skills

Experience

• Minimum of one-year successful general office experience

Major Responsibilities and Duties

1. Receive and redirect incoming telephone calls, take reliable message, and route to appropriate staff.
2. Maintain receptionist area and greet visitors to the Special Services Department; determine what assistance is needed and provide appropriate assistance/information or direct to appropriate office or staff. 
3. Serve as the security checkpoint and notify liaison officers and/or appropriate administrators if necessary.
4. Ensure all incoming letters, documents, and packages are routed to correct person or department.
5. Assist in maintaining database of inventory for SERS materials.
6. Provide clerical assistance to Special Services when needed.
7. Create student files for all students with disabilities; update changes regarding current status and location of all student eligibility files.
8. Ensure confidentiality in dealing with student records and other department business. 
9. Stay up-to-date professionally through the selection of quality professional learning opportunities for personal growth.
10. Research district policy, precedent, and current practices prior to taking action.
11. Participate as an effective team member who contributes to district, department, and content goals.
12. Demonstrate integrity and ethics.
13. Display proficient levels of technology applications.
14. Utilize time wisely for effective management of job responsibilities.
15. Maintain punctuality in daily work times, appointments, and meetings.
16. Meet task completion deadlines established by supervisor.
17. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
18. Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
19. Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
20. Perform other duties and accept other responsibilities as assigned. 

Equipment Used

• Includes but is not limited to telephone switchboard system, computer

Working Conditions

Mental Demands

• Effective communication
• Ability to maintain emotional control under stress

Physical Demands/Environmental Factors

• Prolonged sitting and possible fatigue from being in a stationary position
• Repetitive hand motions
• Listening
• Speaking
• Noise
• Exposure to sunlight through building’s skylight

Days in Contract:  230

Pay Grade:  Para 4