Primary Purpose
- Provide initial contact with public concerning questions, problems, or general information and direct individuals to the proper authority for further handling.
Qualifications
Education/Certification
- High school diploma or GED
Special Knowledge/Skill
- Effective communication and interpersonal skills
- Efficient computer and telephone skills
- Knowledge of general office procedures
- Strong organizational skills
- Ability to operate multi-line phone system
Experience
- Minimum of 2 years clerical experience in office setting
Major Responsibilities and Duties
- Provide initial personal contact with visitors entering the school office.
- Issue visitor passes.
- Receive and direct incoming calls, take reliable messages, and route to appropriate staff.
- Secure teacher and paraprofessional substitutes.
- Perform the usual office routines and practices (e.g. record keeping, file maintenance).
- Maintain system for parent dial out.
- Stay current with school policies, programs, and activates.
- Stay up-to-date professionally through the selection of quality staff development opportunities for personal growth.
- Research district policy, precedent, and current practices prior to taking action.
- Participate as an effective team member who contributes to district, department, and content goals.
- Demonstrate integrity and ethics
- Display proficient levels of technology applications.
- Utilize time wisely for effective management of job responsibilities.
- Maintain punctuality in daily work times, appointments, and meetings.
- Meet task completion deadlines established by supervisor.
- Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
- Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
- Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
- Perform other duties and accept other responsibilities as assigned.
Working Conditions
Mental Demands
- Effective communication
- Concentration while performing duties
- Ability to maintain emotional control under all circumstances
Physical Demands/Environmental Factors
- Moderate standing, walking, bending, lifting
- Prolonged sitting and use of telephone and computer
- Repetitive hand motions
- Work with frequent interruptions
Days in Contract: 210
Pay Grade: Para 3
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