Primary Purpose

• Provide Tier I technical support for all Technology systems at a campus or district wide

Qualifications

Education/Certification

• High school diploma or GED required, college preferred.
• A+ certification or equivalent certification preferred.
• Must pass CCISD Drug and Alcohol Abuse Standards.
• Must pass criminal history and MVR driving record check as required by CCISD.

Special Knowledge/Skills

• Effective verbal and written communication, interpersonal, and telephone etiquette skills.
• Ability to provide technical support to an assigned campus, location and PreK-12 Community
• Ability to understand operation of district standard equipment.
• Ability to read, follow, and interpret software and hardware manuals.
• Working knowledge of implementing and maintaining software/hardware technologies.  
• Working knowledge of network configurations, topologies, and installation. 
• Ability to properly diagnose and repair enterprise technology equipment.           
• Ability to properly configure and troubleshoot enterprise applications.                                                                                                                   

Experience

• Minimum of 1 year of experience providing technical support to end users, preferably in an educational environment.

Major Responsibilities and Duties

1. Provide Tier I support for all district technology systems at the campus/department level as well as district wide.
2. Assist in the design, development, and implementation of technology systems district-wide.
3. Provide support to campus events
4. Provide regular updates and status reports to the appropriate supervisor.
5. Complete a written record of every service call.
6. Stay up-to-date professionally through the selection of quality professional learning opportunities.
7. Research district policy, precedent, and current practices prior to taking action.
8. Participate as an effective team member who contributes to district, department, and content goals.
9. Demonstrate integrity and ethics.
10. Display proficient levels of technology applications.
11. Utilize time wisely for effective management of job responsibilities.
12. Maintain punctuality in daily work times, appointments, and meetings.
13. Meet task completion deadlines established by supervisor.
14. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
15. Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
16. Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
17. Perform other duties and accept other responsibilities as required.

Working Conditions

Mental Demands

• Effective communication
• Concentration while performing duties
• Ability to maintain emotional control under stress
• Ability to work with frequent interruptions

Physical Demands/Environmental Factors

• Moderate standing, walking, bending, lifting and moving up to 30 pounds
• Unboxing and installing new items
• Prolonged sitting and use of computer
• Repetitive hand motions; occasional prolonged and irregular hours

Days in Contract:  230

Pay Grade:  T2