Primary Purpose

• Provide initial contact with public concerning questions, problems, or general information and direct individuals to the proper authority for further handling.

Qualifications

Education/Certification

• High school diploma or GED

Special Knowledge/Skill

• Effective communication and interpersonal skills
• Efficient computer and telephone skills
• Knowledge of general office procedures
• Strong organizational skills
• Ability to operate multi-line phone system

Experience

• Minimum of 2 years clerical experience in office setting

Major Responsibilities and Duties

1. Provide initial personal contact with visitors entering the school office.
2. Issue visitor passes.
3. Receive and direct incoming calls, take reliable messages, and route to appropriate staff.
4. Secure teacher and paraprofessional substitutes.
5. Perform the usual office routines and practices (e.g. record keeping, file maintenance).
6. Maintain system for parent dial out.
7. Stay current with school policies, programs, and activates.
8. Stay up-to-date professionally through the selection of quality staff development opportunities for personal growth.
9. Research district policy, precedent, and current practices prior to taking action.
10. Participate as an effective team member who contributes to district, department, and content goals.
11. Demonstrate integrity and ethics
12. Display proficient levels of technology applications.
13. Utilize time wisely for effective management of job responsibilities.
14. Maintain punctuality in daily work times, appointments, and meetings.
15. Meet task completion deadlines established by supervisor.
16. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
17. Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
18. Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
19. Perform other duties and accept other responsibilities as assigned.

Working Conditions

Mental Demands

• Effective communication
• Concentration while performing duties
• Ability to maintain emotional control under all circumstances

Physical Demands/Environmental Factors

• Moderate standing, walking, bending, lifting
• Prolonged sitting and use of telephone and computer
• Repetitive hand motions
• Work with frequent interruptions

Days in Contract:  210

Pay Grade:  Para 3