Primary Purpose 

• Provide initial contact with public concerning inquiries, general information, or problems directing individuals to the proper authority for further handling.  Dispatching all drivers for morning, mid-day, and afternoon bus routes; assist and dispatch all extracurricular trips; and maintain accurate dispatch records.

Qualifications

Education/Certification/Licensure

• High school diploma or GED
• Valid Texas commercial driver’s license with passenger and school bus endorsements
• DPS School Bus Driver Certification

Special Knowledge/Skills

• Effective communication and interpersonal skills
• Strong organizational skills
• Knowledge of general office procedures
• Knowledge of dispatching procedures
• Good telephone and 2-way radio communication skills
• Proficient computer and typing skills
• Ability to receive and give verbal instructions effectively
• Ability and knowledge of routing and scheduling buses
• Ability to complete required bus driver safety training
• Knowledge of student discipline procedure
• Ability to manage student behavior
• Ability to operate bus
• Possess a good driving record
• Demonstrated ability to enter and exit rear emergency door of bus

Experience

• Minimum of 2 years general office experience
• Must have experience or knowledge of dispatching
• Minimum of 4 years’ experience in school transportation

Major Responsibilities and Duties 

1. Provide initial personal contact with everyone telephoning or entering the office.
2. Perform the usual office routines and practices associated with a productive office.
3. Assist patrons when calling in for route information.
4. Maintain accurate dispatch records regarding routes, buses and drivers.
5. Maintain log on all two-way radio transmissions and telephone calls received.
6. Communicate with shop foreman regarding changes in routes, buses, and drivers.
7. Responsible for notifying drivers, parents, and school personnel of any changes in a student’s bus service such as address change, pickup and/or drop-off locations and time or any bus change.
8. Instruct and counsel bus drivers concerning any problems or concerns with students, parents, teachers, co-workers and patrons.
9. Perform as a relief bus driver when necessary.
10. Remain informed of accident response procedures, e.g., dispatch police, ambulance, drug testing agency, notify appropriate personnel and school(s); cover any remaining portion of the route; assist in notifying parents of all students on the bus; assist at the accident scene if necessary.
11. Verify extracurricular trips with teachers and coaches.
12. Assist trip coordinator with processing extracurricular trip tickets for payroll and reports.
13. Calculate trip invoices for payment and bill appropriate offices.
14. Assist lead drivers, secretary, and dispatchers with filing when necessary.
15. Maintain confidentiality at all times.
16. Exhibit CCISD Core Values of trustworthiness, respect, responsibility, fairness, caring, and citizenship.
17. Stay up-to-date professionally through the selection of quality professional learning opportunities for personal growth.
18. Research district policy, precedent, and current practices prior to taking action.
19. Participate as an effective team member who contributes to district, department, and content goals.
20. Demonstrates proficient levels of technology applications.
21. Participates fully in drills and safety exercises to provide for the safety and overall emotional wellbeing of students.
22. Utilize time wisely for effective management of job responsibilities.
23. Maintain punctuality in daily work times, appointments, and meetings.
24. Meet task completion deadlines established by supervisor.
25. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
26. Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
27. Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
28. Perform other duties and accept other responsibilities as assigned.

Working Conditions

Mental Demands

Effective verbal communication; ability to maintain emotional control under stress of frequent interruptions, multiple tasks, and angry patrons

Physical Demands/Environmental Factors

Prolonged sitting; moderate walking, standing, stooping, bending, and lifting; work around high noise levels and vehicle exhaust/fuel fumes

Days in Contract: 230

Hours: 8

Pay Grade: AUX 5